Terms and Conditions

TERMS AND CONDITIONS OF SERVICE

Nuvon (Pty) Ltd
Last Revised: 15 April 2026

1. Legal Notice and Definitions

These Terms and Conditions (“Terms”) establish the legal framework governing the supply of wallcoverings, furnishings, furniture, and related services by Nuvon (Pty) Ltd (“Nuvon”, “we”, “us”, “our”).

Nuvon is a property furnishing brand specializing in premium wallcoverings, bespoke furniture, and curated furnishings for residential and commercial spaces.

“Client”, “you”, or “your” refers to any individual or legal entity that:

• Accesses our website
• Submits an enquiry or quotation request
• Purchases products
• Engages Nuvon for services

These Terms apply to:

• Website: www.nuvon.co.za
• All enquiries, quotations, invoices, and transactions
• All product supply and service delivery by Nuvon

2. Acceptance of Terms

By accessing our website, submitting an enquiry, approving a quotation, purchasing products, or engaging our services, you confirm that you:

• Have read and understood these Terms
• Agree to be legally bound by them

If you do not agree, you must refrain from using our services.

3. Company Information and Contact Details

Registered Entity: Nuvon (Pty) Ltd
Registration Number: 2026/199067/07
Email: info@nuvon.co.za
Telephone: 083 369 1902
Website: www.nuvon.co.za

4. Products, Enquiries, and Services

Nuvon provides a range of property furnishing products and services, including but not limited to:

• Designer wallpaper and wallcoverings
• Custom printed or imported wallcoverings
• Decorative furnishings
• Brand new furniture
• Bespoke furniture (custom-designed and manufactured)
• Second-hand furniture
• Wallpaper sourcing and consultation
• Professional wallpaper installation services

Important Clarifications

• Products displayed on our website, catalogues, or marketing materials may be representational or enquiry-based and do not constitute a binding offer.
• Submitting an enquiry does not create a contract.

A legally binding agreement exists only when:

• A written quotation or invoice is issued, and
• The client formally accepts it (written or payment confirmation).

All goods and services are supplied in accordance with the Consumer Protection Act 68 of 2008 (CPA).

5. Imported, Bespoke, and Custom Products

Certain products supplied by Nuvon may be:

• Imported
• Special order
• Bespoke or custom manufactured
• Supplier-specific or limited collections

Once confirmed:

• Orders cannot be cancelled
• Products cannot be returned
• Products cannot be refunded

Except where required by law (CPA) or for normal stock items. 

Client Responsibility

The client is solely responsible for:

• Design selection
• Specifications approval
• Accurate measurements
• Correct quantities ordered

6. Pricing and Availability

• All pricing is in South African Rand (ZAR) unless stated otherwise
• Prices may change prior to quotation acceptance
• Pricing is subject to:
  • Supplier adjustments
  • Currency fluctuations
  • Import and logistics costs

Prices may:

• Exclude installation unless specified
• Exclude delivery unless stated

⚠️ Binding Pricing Rule:
The price stated in an official quotation or invoice overrides all other pricing.

7. Installation, Wall Preparation, and Site Conditions

7.1 Scope of Work

Installation quotations are based on:

• Client-provided information
• Site inspection (if conducted)
• Defined scope in quotation

7.2 Surface & Wall Conditions

Nuvon is not liable for issues arising from unsuitable surfaces, including:

• Damp or moisture
• Uneven or poorly finished plaster
• Flaking paint
• Structural cracks or movement
• Contaminated or unstable substrates

Where additional preparation is required:

• It may fall outside scope
• It may be quoted separately
• It may affect timelines

8. Quotations, Invoices, and Contractual Supremacy

Quotations, invoices, and project documentation may include:

• Project-specific terms
• Installation conditions
• Payment structures
• Technical specifications

Legal Hierarchy

In the event of any conflict:

1. Quotation / Invoice Terms (Highest Authority)
2. Project-Specific Written Agreements
3. These General Terms and Conditions

✔️ By accepting a quotation or invoice, the client agrees that:

Additional and project-specific terms and conditions may be stated within the quotation or invoice, and such terms shall be legally binding and take precedence over these general Terms.

9. Timelines and Delivery

Unless expressly guaranteed in writing:

• All timelines are estimates only

Delays may occur due to:

• Supplier production timelines
• Import processes
• Shipping and freight delays
• Customs clearance
• Courier logistics

Nuvon is not liable for delays beyond its control.

10. Website Use

Users agree not to:

• Provide false or misleading information
• Violate intellectual property rights
• Disrupt or compromise website functionality

11. Intellectual Property

All content, including:

• Branding
• Designs
• Text
• Images

Remains the property of Nuvon or its licensors and may not be used without written consent.

12. Third-Party Links

Nuvon is not responsible for third-party websites linked on its platform.

13. Personal Information (POPIA)

All personal data is processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

PRIVACY POLICY

Last Revised: 15 April 2026

14. Information We Collect

• Names and contact details
• Addresses
• Company & VAT details
• Payment information (via secure third parties)
• Website usage data

15. Purpose of Collection

• Order processing
• Service delivery
• Communication
• Invoicing and compliance
• Marketing (with consent)

16. Data Protection

Appropriate safeguards are implemented to protect personal data.

17. Sharing of Information

Data may be shared with:

• Suppliers and import partners
• Couriers and logistics providers
• Payment processors
• Legal or regulatory authorities

RETURNS AND REFUNDS POLICY

Last Revised: 15 April 2026

18. Returns – Standard/Stock Items

Returns within 14 days allowed if:

• 25% restocking fee applies
• Items unused and resalable
• Original packaging intact
• Proof of purchase provided

19. Non-Returnable Items

Non-returnable:

• Imported items
• Bespoke/custom furniture
• Custom wallpaper
• Special orders
• Second-hand furniture (sold as-is unless otherwise stated)

20. Defective Products

• Must be reported before installation/use
• Evidence may be required

Resolution follows CPA:

• Repair
• Replacement
• Refund

Installed or altered products are not eligible for return.

SHIPPING POLICY

Last Revised: 15 April 2026

21. Order Processing

• Standard: 1–3 working days
• Custom/imported: 10–21+ working days

22. Delivery Timeframes

• Main centres: 2–5 days
• Regional: up to 7 days

Timelines are estimates only.

23. Shipping Queries

Email: info@nuvon.co.za

24. Governing Law

These Terms are governed by the laws of the Republic of South Africa, with jurisdiction in Johannesburg, Gauteng.