FAQ

Frequently Asked Questions | Nuvon Wallpaper & Bespoke Furniture

Welcome to our FAQ page. Here you’ll find answers about bespoke wallpaper, ready-made wallpaper, bespoke furniture, measuring, installation, quotes, payments and project timelines.

Our goal is simple: complete transparency and peace of mind.

Payments, Quotes & Scam Awareness

How do I know a quote or invoice from Nuvon is legitimate?

All official communication is sent only from our domain email:
info@nuvon.co.za

If you receive:

• A different email address
• A WhatsApp requesting payment changes
• New banking details not on your invoice

Please contact us immediately before making payment.

Will Nuvon ever change banking details via WhatsApp or SMS?

No.
We never change banking details via WhatsApp, SMS or social media.

Banking details will only appear on:

• Official invoices
• Official quotations
• Emails from info@nuvon.co.za

Always verify before paying.

Why must I confirm the quote and lead time before payment?

Confirming details ensures:

• The full project scope is understood
• Lead times are agreed
• Deposit requirements are clear

This protects both you and Nuvon.

Why do you require a deposit before production?

Bespoke products are made specifically for your project.
Deposits secure:

• Materials
• Production time
• Installation scheduling

Can I pay a different account than the one on the invoice?

No. Only pay the banking details shown on your official invoice.

What should I do if I suspect fraud?

Contact us immediately at info@nuvon.co.za before making payment.
We will verify everything for you.

Website Images & Product Expectations

Will my wallpaper look exactly like the photos on the website?

Website images are for reference and inspiration only.

Colours and textures may vary due to:

• Screen settings and brightness
• Lighting in your home or office
• Material finishes and textures

Why can colours look different in real life?

Digital screens display colours differently.
Lighting and surrounding décor also influence how colours appear.

We provide colour consultation and samples to help you choose confidently.

Can I request samples before committing?

Yes. We provide sample books for ready-made wallpaper to help you choose in your own space.

Measuring & Installation

Why is professional measuring recommended?

Accurate measurements ensure:

• Correct material quantities
• Perfect pattern alignment
• Smooth installation
• No costly mistakes

Even small errors can affect the final result.

Can I measure the walls myself?

Yes, but we strongly recommend our measuring service for accuracy and peace of mind.

What happens if measurements are incorrect?

Incorrect measurements may result in:

• Material shortages
• Project delays
• Additional costs

Our measuring service helps prevent this.

Do you offer wallpaper installation?

Yes. We provide expert installation for:

• Bespoke wallpaper
• Ready-made wallpaper

How long does wallpaper installation take?

Most installations take one day, depending on wall size and complexity.

Bespoke Wallpaper FAQs

What is bespoke wallpaper?

Bespoke wallpaper is custom printed to your exact wall size, including windows, doors and cut-outs.

What measurements do you need for bespoke wallpaper?

We require:

• Wall width (corner to corner)
• Wall height (floor to ceiling)
• Measurements of windows, doors and cut-outs
• Photos of the space

We also offer professional measuring.

How long does bespoke wallpaper take?

Printing lead time: ± 3 working days after payment reflects.
Installation is then scheduled.

What image quality is required?

A minimum of 300 DPI for high-quality printing.

Can you help me choose images?

Yes. We can assist in sourcing images or developing custom artwork.

Ready-Made Wallpaper FAQs

Why do you need exact wall measurements?

Ready-made wallpaper comes in rolls. Accurate measurements ensure we order the correct quantity.

Do you provide wallpaper sample books?

Yes. We provide curated sample books so you can see colours and textures in real lighting.

Can wallpaper be removed later?

Yes. Modern wallpaper can be removed with minimal wall damage when professionally installed.

Bespoke Furniture FAQs

What is bespoke furniture?

Custom furniture designed specifically for your space, style and comfort.

What measurements do you need for furniture?

We require:

• Room measurements
• Wall lengths
• Space available for furniture placement
• Photos of the room

We also offer a professional measuring service.

How long does bespoke furniture take?

Production typically takes 2–3 weeks, depending on material availability.

Can furniture be customised?

Yes. You can choose:

• Size
• Fabric
• Colour
• Materials
• Finishes

Lead Times & Communication

Will I be updated during the project?

Yes. We provide updates on:

• Lead times
• Production progress
• Installation scheduling

What if materials are delayed?

We will communicate any delays immediately and keep you informed.

Can I make changes after production starts?

Changes may affect costs and timelines. Please confirm all details before payment.

Why Choose Nuvon?

We focus on:

• Transparent communication
• Accurate measurements
• Professional installation
• Clear lead times
• Scam-aware payment processes
• Personalised service

Your peace of mind is our priority.