Terms and Conditions
TERMS AND CONDITIONS OF SERVICE
Nuvon (Pty) Ltd
Last Revised: 01 January 2026
1. Legal Notice and Definitions
These Terms and Conditions (“Terms”) establish the legal framework governing the supply of wallcoverings and related services by Nuvon (Pty) Ltd (“Nuvon”, “we”, “us”, “our”).
Nuvon is a wallcovering brand specializing in the curation, supply, and professional installation of wallpaper and wallcoverings, delivering refined surface solutions for residential, commercial, and hospitality environments.
“Client”, “you”, or “your” refers to any individual or legal entity that:
• Accesses our website
• Submits an enquiry or quotation request
• Purchases wallpaper or wallcoverings
• Engages Nuvon for installation or related services
These Terms apply to:
• Our website (www.nuvon.co.za)
• All enquiries, quotations, invoices, and transactions
• All wallpaper supply and installation services provided by Nuvon
2. Acceptance of Terms
By accessing our website, submitting an enquiry, approving a quotation, purchasing wallpaper, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must refrain from using our website or services.
3. Company Information and Contact Details
Registered Entity: Nuvon (Pty) Ltd
Registration Number: 2026/199067/07
Email: info@nuvon.co.za
Telephone: 083 369 1902
Website: www.nuvon.co.za
4. Wallpaper Products, Enquiries, and Services
Nuvon provides curated wallcovering solutions including but not limited to:
• Designer wallpaper and wallcoverings
• Imported wallpaper collections
• Bespoke or custom-ordered wallcoverings
• Wallpaper sourcing and consultation
• Professional wallpaper installation services
Important Clarifications:
Products displayed on our website, catalogues, or marketing materials may be representational or enquiry-based and do not constitute an automatic offer for sale.
Submitting an enquiry does not create a binding agreement.
A binding agreement exists only once:
• A written quotation or invoice is issued, and
• The client formally accepts the quotation.
All goods and services are supplied in accordance with the Consumer Protection Act 68 of 2008 (CPA).
5. Imported, Bespoke, and Custom Wallpaper
Many wallpaper products supplied by Nuvon are:
• Imported
• Special order
• Bespoke or custom manufactured
Once an order for imported or bespoke wallpaper has been confirmed:
• The order cannot be cancelled
• The product cannot be returned
• The product cannot be refunded
except where required under the Consumer Protection Act.
Clients are responsible for ensuring:
• The correct design is selected
• The correct quantity is ordered
• Measurements provided are accurate.
6. Pricing and Availability
All prices are quoted in South African Rand (ZAR) unless stated otherwise.
Prices:
• May change prior to quotation acceptance
• Are subject to supplier pricing and currency fluctuations
• May exclude installation unless stated otherwise
Availability of wallpaper collections may vary depending on supplier stock and international supply chains.
The pricing stated in an official quotation or invoice overrides any website pricing.
7. Installation, Wall Preparation, and Site Conditions
7.1 Scope of Work
Installation services are quoted based on:
• Information supplied by the client
• Visible wall conditions at the time of inspection (if applicable)
• The scope outlined in the quotation.
Wallpaper installation requires suitable wall preparation and surface conditions.
7.2 Wall Conditions and Preparation
Nuvon shall not be liable for issues arising from unsuitable surfaces including but not limited to:
• Damp or moisture
• Uneven plaster or textured walls
• Poorly prepared surfaces
• Flaking paint or unstable substrates
• Structural movement or cracks
Where additional preparation is required, it may:
• Fall outside the quoted scope
• Be quoted separately
• Affect installation timelines.
8. Estimates, Quotations, and Contractual Supremacy
Quotations, invoices, and project documents may contain specific terms or installation conditions.
Where a conflict exists:
The terms within the quotation or invoice shall prevail.
These general Terms apply only where they are not expressly overridden in writing.
9. Timelines and Delivery
Unless expressly guaranteed in writing:
• All timelines are estimates only.
Lead times may vary due to:
• International supplier production
• Shipping delays
• Customs clearance
• Courier logistics
Nuvon shall not be liable for delays beyond its reasonable control.
10. Website Use
Users agree to use the website lawfully and must not:
• Provide false or misleading information
• Infringe intellectual property rights
• Interfere with website functionality or security.
11. Intellectual Property
All website content, designs, branding, images, and text remain the intellectual property of Nuvon (Pty) Ltd or its licensors and may not be reproduced without written permission.
12. Third-Party Links
Our website may contain links to third-party websites. Nuvon is not responsible for their content, policies, or practices.
13. Personal Information (POPIA)
Personal information is processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
PRIVACY POLICY
Last Revised: 01 January 2026
14. Information We Collect
• Names and contact details
• Billing and delivery addresses
• Company details and VAT information
• Payment information processed through secure third-party providers
• Website usage data and cookies
15. Purpose of Collection
Information is collected for:
• Processing wallpaper enquiries and orders
• Installation scheduling and communication
• Invoicing and accounting
• Legal compliance
• Marketing communication (with consent)
16. Data Protection
Reasonable technical and organisational safeguards are implemented to protect personal information.
17. Sharing of Information
Information may be shared with:
• Courier and logistics partners
• Wallpaper suppliers and import partners
• Payment processors
• Professional advisers or authorities where legally required.
RETURNS AND REFUNDS POLICY
Last Revised: 01 January 2026
18. Returns – Stock Wallpaper
Stock wallpaper may be returned within 14 days of delivery, subject to the following conditions:
• A 25% handling and restocking fee will apply
• Wallpaper must be unused
• Wallpaper must be in its original packaging
• Rolls must be undamaged and resalable
• Proof of purchase must be provided.
Nuvon reserves the right to refuse returns that do not meet these conditions.
19. Non-Returnable Wallpaper
The following items cannot be returned or refunded:
• Imported wallpaper
• Bespoke wallpaper
• Custom ordered collections
• Special supplier orders
These products are sourced specifically for each client and therefore all sales are final.
20. Defective Products
If wallpaper is defective or damaged upon delivery:
• The issue must be reported before installation
• Photographic evidence may be required
Defective goods will be handled in accordance with the Consumer Protection Act, which may include repair, replacement, or refund.
Wallpaper that has already been cut or installed cannot be returned.
SHIPPING POLICY
Last Revised: 01 January 2026
21. Order Processing
Standard processing: 1–3 working days
Imported or special order wallpaper:
10–21 working days depending on supplier lead times.
22. Delivery Timeframes
Main centres: 2–5 working days
Regional areas: up to 7 working days
Delivery timelines are estimates and not guaranteed.
23. Shipping Queries
Email: info@nuvon.co.za
24. Governing Law
These Terms are governed by the laws of the Republic of South Africa, with jurisdiction in Johannesburg, Gauteng.
